Welcome to Mazix, operated by Meghdoot Marketing Pvt. Ltd. These Terms and Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before using our services.

1. About Mazix

Mazix is a brand operated by Meghdoot Marketing Pvt. Ltd. The company offers herbal, Ayurvedic, and other products through its website. Product descriptions, availability, prices, and applicable conditions are displayed on the website and may be updated from time to time.

2. Eligibility

You must be legally capable of entering into a binding contract under applicable law to place orders on our website. If you are a minor, you may use the website only with the involvement and permission of a parent or legal guardian, where permitted by law.

3. User Account

Certain website features may require you to create an account. You agree to provide accurate and up-to-date information and to maintain the confidentiality of your login credentials.

You are responsible for activities carried out through your account, subject to applicable law. Please notify us promptly if you suspect unauthorized access to your account.

4. Products and Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, ingredients, and other relevant information. Actual product appearance, packaging, or colours may vary slightly from website images.

Product information is provided for general informational purposes. Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease. Please read product labels, ingredients, usage instructions, and warnings before use.

5. Prices and Taxes

All prices are displayed in the currency stated on our website. Applicable taxes, delivery charges, and other fees will be shown at checkout or otherwise disclosed before you complete your purchase, as required by law.

We reserve the right to correct genuine pricing or listing errors and update prices prospectively. An order affected by a material error may be cancelled only in accordance with applicable law and our disclosed order policies. Any amount already collected for a cancelled order will be refunded where required.

6. Orders and Order Confirmation

When you place an order, you submit a purchase request for the selected products. An automated order acknowledgement does not necessarily mean that the order has been finally accepted.

Orders are subject to product availability, payment verification, delivery feasibility, and applicable legal requirements. If we cannot fulfil an order, we will notify you and arrange any applicable refund in accordance with law.

7. Payments

Payments may be made through the payment methods offered at checkout. You agree to provide accurate billing and payment information. Transactions may be processed by authorized third-party payment service providers.

Orders may be delayed or cancelled if payment fails or fraud is reasonably suspected, subject to applicable law. We will not ask you to share your banking password, ATM PIN, or payment OTP with our customer support team.

8. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time displayed at checkout or communicated to you. Delivery timelines are estimates and may be affected by weather, logistics disruptions, incorrect addresses, or circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address and contact details. Your statutory rights relating to delivery delays, non-delivery, and refunds remain unaffected.

9. Cancellation, Returns, and Refunds

Order cancellations, product returns, exchanges, and refunds are governed by our applicable Cancellation and Refund Policy, together with any return conditions disclosed on the relevant product page or at checkout.

Eligibility may depend on the product category, condition of the item, time of the request, and applicable law. Nothing in these Terms excludes any mandatory consumer right or remedy.

10. Promotions and Offers

Promotional offers, discounts, and coupon codes may be subject to specific eligibility criteria, validity periods, and usage limits. The relevant terms will be disclosed with the offer.

We may modify or discontinue a promotion prospectively, subject to applicable law and any commitments already made to customers.

11. Acceptable Use

You agree not to:

• Use the website for unlawful or fraudulent activities.
• Provide false information or impersonate another person.
• Attempt unauthorized access to our systems or accounts.
• Introduce malicious software or interfere with website security.
• Copy or misuse website content in violation of applicable rights.
• Use the website in a way that disrupts services for other users.

12. Intellectual Property

The Mazix name, logos, website design, text, graphics, product images, and other website content may be owned by or licensed to Meghdoot Marketing Pvt. Ltd. and may be protected by intellectual property laws.

You may use the website for personal and lawful shopping purposes. Reproduction, distribution, modification, or commercial use of protected content requires prior authorization, except where permitted by law.

13. Product Safety and Health Information

Please follow the directions, precautions, storage instructions, and warnings provided on product packaging. If you have allergies, are pregnant or breastfeeding, take medication, or have a health concern, consult a qualified healthcare professional before using a product where appropriate.

Website content is not a substitute for professional medical advice. Do not disregard professional medical advice based on information available on our website.

14. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways and delivery providers. Your use of those services may be subject to their separate terms and policies.

15. Limitation of Liability

To the extent permitted by applicable law, Meghdoot Marketing Pvt. Ltd. will not be liable for indirect or consequential losses arising from the use of the website where such exclusion is legally permissible.

Nothing in these Terms limits liability that cannot lawfully be excluded or restricts any consumer rights, remedies, or statutory protections available under applicable law.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information. Please review the Privacy Policy available on our website.

17. Suspension or Termination

We may restrict or suspend access to an account or website feature where reasonably necessary to protect security, investigate suspected fraud, prevent misuse, or comply with law. Any such action will be subject to applicable legal obligations and consumer rights.

18. Changes to These Terms

We may update these Terms and Conditions from time to time. The revised version will be published on this page with an updated date. Changes will apply as permitted by applicable law and will not remove rights that cannot lawfully be waived.

19. Governing Law and Disputes

These Terms are governed by the laws of India. Disputes will be handled by the competent courts or authorities in accordance with applicable law and any valid jurisdictional requirements. Nothing in this clause limits mandatory consumer rights or remedies.

20. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Company: Meghdoot Marketing Pvt. Ltd.
Brand: Mazix
Email: info@mymazix.com
Phone: 9955613671
Address: HB Road, Chunna Bhatta, Kokar, Ranchi, Jharkhand

By using our website, you acknowledge that you have read these Terms and Conditions, subject to applicable law.