At Mazix, operated by Meghdoot Marketing Pvt. Ltd., customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be issued for purchases made through our website and how refund requests are handled.

1. Refund Eligibility

A refund may be considered in circumstances such as:

• An order is cancelled and is eligible for a refund.
• Payment has been received but the order cannot be fulfilled.
• A product arrives damaged, defective, or incorrect.
• An order is not delivered, subject to verification.
• A duplicate payment has been made for the same order.
• A refund is otherwise required under applicable law or our disclosed policies.

Refund requests will be reviewed based on the order details, payment status, supporting information, and applicable consumer protection requirements.

2. Order Cancellation and Refunds

Customers may request order cancellation by contacting our customer support team as soon as possible. Cancellation depends on the processing and dispatch status of the order.

If a cancellation is accepted and payment has already been collected, the applicable refund will be initiated in accordance with our order policies and applicable law. Orders that have already been dispatched may need to be handled under our Return Policy.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly after delivery. Include your order number, a description of the issue, and photographs of the product and packaging where available.

We will assess the request and determine an appropriate resolution, which may include a refund, replacement, or exchange, depending on the circumstances and applicable law.

4. Missing or Undelivered Orders

If your order has not arrived within the communicated delivery estimate, please contact our customer support team with your order number and tracking details, if available.

We will investigate the shipment with the relevant delivery partner. If the order is confirmed as undelivered and a refund is appropriate, we will process it in accordance with applicable law and our order policies.

5. Non-Returnable or Restricted Items

Certain products may be subject to specific return conditions because of hygiene, safety, product integrity, or other legitimate requirements. Any applicable restrictions will be disclosed on the relevant product page or in our Return Policy, where appropriate.

Such restrictions do not exclude any refund, replacement, or other remedy required by applicable law, including for defective, damaged, incorrect, or misrepresented products.

6. Refund Processing Time

Once a refund request is approved, we will initiate the refund within the applicable processing period. The time required for the funds to appear in your account may depend on the payment gateway, bank, card issuer, or original payment method.

If the refund has been initiated but has not appeared within the timeframe communicated to you, please contact our support team with your order number and available transaction reference.

7. Refund Method

Wherever practicable, refunds will be made to the original payment method. For certain payment types or exceptional circumstances, an alternative method may be used where permitted by law and agreed with the customer.

Customers should not share their banking passwords, ATM PINs, or payment OTPs to receive a refund.

8. Shipping Charges

The treatment of original shipping charges and any return-shipping costs will depend on the reason for the refund, the applicable order policy, and applicable law.

Where a refund is required because of our error, a defective or incorrect product, or another legally recognized circumstance, applicable shipping charges will be handled in accordance with the relevant legal requirements.

9. Duplicate or Failed Payments

If you have been charged more than once for the same order, or your payment was debited but the order was not confirmed, please contact us with the transaction reference, payment date, and order details, if available.

We will verify the transaction and coordinate with the relevant payment provider where necessary to resolve the issue.

10. How to Request a Refund

To request a refund, contact our customer support team and provide:

• Your order number.
• The registered name and contact details.
• The reason for the refund request.
• Relevant photographs or supporting information, where applicable.
• Payment or transaction reference, if relevant.

Please do not send passwords, full card numbers, banking credentials, or payment OTPs in your refund request.

11. Refund Request Review

We may request additional information reasonably necessary to verify a claim. We will review requests fairly and communicate the outcome or any further steps to the customer.

A request will not be rejected where doing so would violate a mandatory consumer right or legal obligation.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time. The latest version will be published on this page with the revised update date. Changes will apply as permitted by applicable law.

13. Contact Us

For refund requests or questions about this policy, please contact us:

Company: Meghdoot Marketing Pvt. Ltd.
Brand: Mazix
Email: info@mymazix.com
Phone: 9955613671
Address: HB Road, Chunna Bhatta, Kokar, Ranchi, Jharkhand

This Refund Policy should be read together with our Terms and Conditions, Shipping Policy, and applicable Return Policy. Nothing in this policy limits rights available to customers under applicable law.