At Mazix, operated by Meghdoot Marketing Pvt. Ltd., we aim to deliver your orders safely and efficiently. This Shipping Policy explains how orders are processed, dispatched, shipped, and delivered when you purchase products through our website.

1. Order Processing

Orders are processed after successful order placement and payment confirmation, where applicable. Processing times may vary depending on product availability, order volume, payment verification, and operational requirements.

Orders placed on weekends or public holidays may be processed on the next working day. Any estimated processing time communicated during checkout or order confirmation should be treated as the applicable estimate.

2. Shipping and Delivery Time

Delivery timelines depend on the shipping destination, product availability, courier service, and local delivery conditions. An estimated delivery date may be displayed at checkout or communicated after the order has been placed.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur because of weather conditions, transport disruptions, public holidays, service interruptions, or other circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping, handling, or delivery charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, package weight, delivery method, or promotional offers. Any free-shipping offer will be subject to its disclosed terms and conditions.

4. Delivery Locations

We deliver to serviceable locations within India, subject to courier availability and product restrictions. Delivery availability may be checked using the PIN code entered during checkout, where this feature is available.

Orders for locations outside our service coverage may not be accepted. If an order cannot be delivered to the specified address after placement, we will contact the customer regarding the available options and any applicable refund.

5. Order Tracking

Where tracking is supported by our delivery partner, tracking details may be shared through email, SMS, WhatsApp, or your customer account.

Tracking information may take some time to become available after dispatch. If tracking details are unavailable or appear incorrect, please contact our customer support team.

6. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address, PIN code, and contact number at checkout.

Incorrect or incomplete details may result in delayed delivery, failed delivery attempts, or return of the shipment. Please contact us as soon as possible if you identify an error in your delivery information.

7. Failed Delivery and Undelivered Orders

Delivery may fail if the recipient is unavailable, the address is incorrect, the premises cannot be accessed, or the courier cannot complete delivery.

Depending on the courier's procedures, another delivery attempt may be made. If a shipment is returned to us, we will contact the customer, where possible, to determine the appropriate next steps. Any additional shipping charges or refunds will be handled according to the applicable order policy and law.

8. Damaged, Missing, or Incorrect Products

Please inspect your package and products upon delivery. If you receive a damaged, defective, incomplete, or incorrect order, contact us promptly with your order number and supporting photographs, where available.

We will review the complaint and provide an appropriate resolution in accordance with our applicable Return and Refund Policy and consumer protection laws.

9. Order Cancellation

Requests to cancel an order are subject to the order's processing and dispatch status and our Cancellation and Refund Policy.

Once an order has been dispatched, cancellation may no longer be possible through the normal order process. However, any rights or remedies available under applicable law will remain unaffected.

10. Delays Beyond Our Control

Delivery may be affected by natural disasters, severe weather, strikes, government restrictions, transport disruptions, or other events beyond our reasonable control.

Where reasonably possible, we will communicate significant delays and provide updated delivery information. Any applicable legal obligations regarding delayed or undelivered orders will continue to apply.

11. Contact Us

For questions about shipping, delivery status, or an existing order, please contact us:

Company: Meghdoot Marketing Pvt. Ltd.
Brand: Mazix
Email: info@mymazix.com
Phone: 9955613671
Address: HB Road, Chunna Bhatta, Kokar, Ranchi, Jharkhand

By placing an order on our website, you acknowledge that you have read this Shipping Policy, subject to applicable law.