At Mazix, operated by Meghdoot Marketing Pvt. Ltd., we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or use our services.

1. Information We Collect

We may collect your name, email address, mobile number, billing and shipping address, account details, order history, payment references, and information you provide when contacting us. Technical information such as browser type, device information, IP address, and website usage data may also be collected.

2. How We Use Your Information

• To create and manage customer accounts.
• To process orders, payments, deliveries, returns, and refunds.
• To provide customer support and order updates.
• To improve our products and website.
• To prevent fraud and maintain website security.
• To comply with applicable legal requirements.
• To send promotional communications where permitted.

3. Cookies

Our website may use cookies to maintain sessions, remember preferences, support shopping cart functionality, and improve performance. You can manage cookies through your browser settings.

4. Sharing of Information

We do not sell your personal information. We may share necessary information with payment gateways, delivery partners, hosting providers, customer support providers, and authorized authorities where required or permitted by law.

5. Payment Security

Payments may be processed by third-party payment providers under their applicable terms and privacy policies. We do not ask customers to share banking passwords, ATM PINs, or payment OTPs with our customer support team.

6. Data Security

We use reasonable security measures to protect personal information from unauthorized access, disclosure, loss, or misuse. However, no method of electronic storage or transmission is completely secure.

7. Data Retention

We retain personal information only as long as reasonably necessary for business operations, customer support, dispute resolution, and applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, withdraw consent where applicable, and opt out of promotional communications.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their respective privacy policies.

10. Children's Privacy

We do not knowingly collect children's personal information in violation of applicable law. If such collection is identified, we will take appropriate steps in accordance with the law.

11. Marketing Communications

You may opt out of promotional emails using the unsubscribe option, where available, or by contacting us. Essential order and account notifications may still be sent.

12. Policy Updates

We may update this policy periodically. Changes will be published on this page with a revised update date.

13. Contact Us

For questions or requests relating to this Privacy Policy, please contact:

Company: Meghdoot Marketing Pvt. Ltd.
Brand: Mazix
Email: info@mymazix.com
Phone: 9955613671
Address: HB Road, Chunna Bhatta, Kokar, Ranchi, Jharkhand